Refund policy
Return Policy for Peter Hutchins Photography
Thank you for choosing artwork from Peter Hutchins Photography. Each print is produced using professional archival materials to ensure long-lasting quality.
We want you to feel confident when purchasing from our site. Below is our return and replacement information.
Change of Mind
All prints are produced to order. For this reason, we are unable to offer refunds or exchanges for a change of mind.
Please review sizes and product formats carefully before completing your purchase.
Damaged or Faulty Items
If your print arrives damaged or defective, contact us within 7 days of delivery and we will replace it at no cost.
Please include:
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Your order number
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Photos of the issue
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A short description of what happened
We will organise a replacement through our print partner as quickly as possible.
Incorrect Items
If the wrong item has been delivered, we will arrange the correct print and cover all shipping costs.
Lost Deliveries
If your order has not arrived within the estimated delivery window, contact us and we will investigate with the carrier.
Replacements will be issued if the shipment cannot be located.
Print Variations
Small variations in colour or tone may occur due to differences in monitor calibration and printing materials. These are considered normal within professional print production.
Custom or Edited Work
Custom edits, retouched images, or commissioned artwork are non-refundable unless damaged on arrival.
How to Contact Us
For any return enquiry, please email:
peter@peterhutchins.com
Include your order number for faster assistance.